iCabbi is a genuinely good dispatch platform. It is also priced and built for a bigger fleet than most of the operators who come to us. Here is an honest read of where it wins, where it does not, and how to tell which side of that line you sit on.
See the comparison Our pricingStraight answer. If you run more than about 30 vehicles, do a lot of network and marketplace work, and have the budget and the office capacity to configure a deep system properly, iCabbi is a strong choice and we would not try to talk you out of it. If you run under 30 vehicles and you are mainly looking at your renewal quote wondering how it got that high, keep reading.
iCabbi is a cloud dispatch platform with a large installed base across the UK and Ireland, now part of Renault Group. It is a mature product with a serious development team behind it, and its automation and marketplace features are among the most developed in the market. Operators who run it at scale generally rate it.
The commercial model is per-driver SaaS, usually on annual or multi-year terms, typically with an onboarding fee. That model is entirely reasonable for a fleet of 60 vehicles. It behaves very differently for a fleet of twelve.
| Taxi Dispatch (us) | iCabbi | |
|---|---|---|
| Pricing model | Cloud SaaS, published pricing | Cloud, per-driver SaaS |
| Indicative cost | £30/month for the first 5 drivers, £2 per additional driver | Reported from around £89/month for up to 10 drivers, quote-based above that |
| Setup fee | £0 — setup, tariff build and data import included | Setup and onboarding fee usually applies |
| Contract term | Monthly rolling, no minimum term | Typically annual or multi-year |
| Commission per job | None — you keep 100% of every fare | Varies; network work usually carries commission |
| Best suited to | Independent operators who want low fixed cost and no lock-in | Fleets of roughly 30+ vehicles that want deep configuration and network features |
This is the actual decision for most operators, so it is worth being concrete. Per-driver pricing is fair in principle — you pay for what you use. The problem is that a taxi fleet's driver list and its working driver count are rarely the same number. Weekend drivers, seasonal cover, people who left three months ago and were never removed: all of them can sit on a per-driver bill.
Two questions worth asking iCabbi, or anyone else on a per-driver model:
For reference, our own model is £30 per month covering the first five drivers and £2 per active driver after that, so a 20-driver fleet pays £65 per month. Inactive accounts are not billed. Full detail is on our pricing page.
We would rather say this than have you find out later:
The three things we hear most from fleets who move to us from iCabbi are, in order: the cost at renewal, the length of the contract, and the sense that they are paying for a system built for someone four times their size. None of those are product faults — they are a mismatch between a mid-market platform and a small independent operator.
Check your notice period before anything else; annual and multi-year terms with formal notice windows are normal, and the window is easy to miss. Then export your customers, saved addresses, account details and booking history — that data is yours under GDPR and your supplier must provide it. We import it free of charge, and we will run alongside your existing system for a week so nothing goes live on faith. The full sequence is on our dispatch software comparison page.
Stay with, or choose, iCabbi if you are above ~30 vehicles, value network work, and want the deepest configuration available.
Look at Taxi Dispatch if you are an independent under ~50 vehicles who wants a published price, no setup fee, no commission and the ability to leave at 30 days notice. Try it against your own real jobs before deciding — that is the only test that means anything.
Straight answers, no sales script. Still stuck? Ask us directly — we answer the same working day.
There is no single best system, only the best fit for your fleet size. Autocab and iCabbi are strong for large fleets that want network integration and have the budget for it. Cordic suits established operators comfortable with on-premise. Taxi Dispatch is built for independent operators under about fifty vehicles who want low fixed cost and no lock-in.
On total monthly cost for a small fleet, Taxi Dispatch is among the lowest in the UK market at £30 per month for five drivers with no setup fee and no per-job commission. Free tiers exist elsewhere but usually cap features, charge per SMS or take a percentage, so compare the total bill rather than the headline.
The three reasons we hear most are cost creeping up at renewal, being locked into a multi-year contract, and support that takes days to answer when the board goes down on a Friday night. Feature gaps are a distant fourth — most systems do the core job adequately.
The risk is real but manageable, and it is mostly about timing. Switch mid-week rather than before a bank holiday, run both systems in parallel for a week, and move your account customers first. Data import from any major UK system is straightforward; the harder part is retraining controllers, which takes about three days.
Yes. Your phone number belongs to your telephony provider, not your dispatch supplier, so it moves with you. Your customer and booking data is yours under GDPR and your current supplier must provide it on request. We handle the import free of charge.
Check the notice period, the auto-renewal clause, the price escalation clause and the data export terms. Multi-year auto-renewing contracts with 90-day notice periods are common in this market, and operators frequently discover the window has closed. Diarise your notice date the day you sign.
Question we haven't answered? Ask it on WhatsApp. A real person replies — usually within the hour on a working day — and good questions get added to this page.
Ask on WhatsAppOn iCabbi now? Ask us what switching actually involves — including your notice period and getting your data out.
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