Privacy Policy — UK GDPR Compliant

This document provides information about the principles of data processing policy of Taxi Dispatch. When processing personal data, we comply with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations 2003, and the objective of Taxi Dispatch is to be your reliable partner who respects your rights, and to set an example to others on the market. Anyone who believes we have handled their personal data incorrectly may complain to the UK supervisory authority, the Information Commissioner’s Office, at ico.org.uk.

1. Definitions

• 1.1 Data Subject is a natural person about whom Taxi Dispatch possesses information or information based on which it is possible to identify a natural person. For instance, Data Subjects are Customers and drivers (i.e. natural persons) about whom Taxi Dispatch possesses Personal Data.
• 1.2 Privacy Policy is the present text which stipulates the principles of Personal Data Processing.
• 1.3 Personal Data is any information about an identified or identifiable natural person.
• 1.4 Personal Data Processing is any operation performed with the Personal Data of the Data Subject. For instance, collection, saving, arrangement, preservation, amendment and allowing access, performance of queries and making of extracts, use, forwarding, cross-use, connection, closure, erasing or destruction of data or the combination of several operations indicated above, regardless of the way such operations are performed or the means used for the performance of such operations.
• 1.5 Customer is any natural or legal person who uses or has expressed their wish to use the Services of Taxi Dispatch.
• 1.6 Agreement is the Service agreement or any other agreement concluded between Taxi Dispatch and the Client.
• 1.7 General Terms and Conditions establish the general terms which are applied when entering into a contractual relationship with Taxi Dispatch.
• 1.8 Services are any services and products offered by Taxi Dispatch, including the information society services belonging in the Product Portfolio of Taxi Dispatch.
• 1.9 User Account is the personal account of the Data Subject, which primarily gives him/her access to the digital products of Taxi Dispatch, and through which the Customer can identify himself/herself. These defined terms are used in the above-mentioned meaning in the PrivacyPolicy, Agreement, General Terms and Conditions and in the communication between the parties.

Taxi Dispatch Operator taxi dispatch

Our Taxi Dispatch Operator taxi dispatch app requests access to the SEND_SMS permission in order to send job-related or operational messages directly from the device's SIM card. This functionality is used when the user enables the “Activate SMS Server” feature, which automatically sends messages to contacts fetched from an API.

SMS messages are sent only when the feature is manually enabled by the user.

The app does not read, store, or access incoming SMS messages.

No SMS data is shared with third parties.

All messages are sent through the device’s SIM using Android's system APIs.

Users can disable this feature at any time through the app’s settings.

Apps

The driver app collects location data constantly whether the app is on the screen or hidden in the background. The data is provided to driver’s concerned office for his/her where abouts so that nearest job can be timely sent to the driver. When office get location information, they allocate the nearest job and also notify the customer that driver is available in the surrounding area.

Security of User Data:

We prioritize the security of user data and employ industry-standard measures to safeguard the information collected through the App. All data transmission is encrypted to prevent unauthorized access. Access to user data is restricted to authorized personnel only, who are bound by confidentiality obligations.

Non-Sharing of User Data

We are committed to protecting your privacy and will not share your personal information with any third party without your explicit consent. Your data, including background location updates, user name, and number, is securely stored and used solely for the purpose of providing the services offered by the App.

Background Location Updates:

The App utilizes background location updates to enhance your experience by providing accurate location-based services. Your location data is used solely for the purpose of facilitating transportation services and is never shared with third parties for marketing or advertising purposes.

User Name and Number:

Your user name and number are collected to create and manage your account within the App. This information is securely stored and used for authentication and communication purposes related to your use of the App. We do not disclose your user name and number to any third party without your explicit consent

Consent:

By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You have the right to withdraw your consent at any time by uninstalling the App and discontinuing its use.

Disclaimer

Taxi Dispatch makes no warranty that the software product will meet your requirements or operate under your specific conditions of use. user bear sole responsibility and all liability for any loss incurred due to failure of the software product to meet your requirements.

under no circumstances shall Taxi Dispatch be liable to you or any other party for indirect, consequential, special, incidental, punitive, or exemplary damages of any kind (including lost revenues or profits or loss of business) resulting from this agreement, or from the furnishing, performance, installation, or use of the software product, whether due to a breach of contract, breach of warranty.

Governing Law

This Agreement is governed by the laws of United Kingdom.

Severability

If any provision of this Agreement shall be held to be invalid or unenforceable, the remainder of this Agreement shall remain in full force and effect. To the extent any express or implied restrictions are not permitted by applicable laws, these express or implied restrictions shall remain in force and effect to the maximum extent permitted by such applicable laws.

Data Safety:

In our driver apps, we collect location data to facilitate ride services. Your privacy is crucial, and we want to assure you that this information is securely managed. By using the app, you consent to this data collection, which is solely for enhancing your experience as a driver. For further details, your rights, and any third-party services, please refer to our privacy policy. We value your privacy, and the policy is readily available within the app and on our store listing. If you have any concerns, feel free to contact us.

Restrictions

Without first obtaining the written consent of our products, you may not assign your rights and obligations under this Agreement, or redistribute, encumber, sell, rent, lease, sublicense, or otherwise transfer your rights to the dispatch system

Necessary:

From time to time the update is required by a third party (Google, Apple, Payment Providers, etc.). Usually it is due to technology progress and changes to their policy but not limited only to these. We try our best to provide an immediate update to apps

We prioritize user privacy. We collect and use location data and account information solely for the purpose of enhancing user experience, facilitating ride services, and improving our app functionality. Rest assured, we handle sensitive user data responsibly and with the utmost security. Our commitment is to transparently communicate our data practices to ensure user trust and confidence.

We respect your privacy and are committed to protecting your personal information. This privacy policy explains how we use and protect the data we collect from you.

Information We Collect

We collect your email address and calendar data to provide to add events in google calendars.

How We Use Your Information

Your calendar data is used to schedule events for jobs.

Data Security

We use industry-standard security measures to protect your data.

Third-Party Services

We use Google Calendar API to access your calendar data.

Changes to This Policy

We may update this policy from time to time.

Contact Us:

If you have any questions or concerns about our privacy practices or this Privacy Policy, please contact us at .

+44 782 892 6870
info@taxidespatch.co.uk