Telephone Controller/Dispatcher

We provide offshore staff who are reliable and honest and either work independently or in teams to provide you with the best possible service.

Our charges are the most economical and the cheapest in the market; our controllers are experienced with taking (telephone and email) bookings from cash and contract clients and dispatching the work through our dispatch system to all the drivers. They perform administration work involving handling document requirements and invoicing. They are experienced and always get full training per your business model before starting.

Sometimes, local knowledge can be a task to cater to, but in our scenario, we train them entirely as per your vicinity; in our experience, they usually get on with practice in 1-2 weeks and strengthen up as they go along. Our staff excels in customer service and computer skills. Good telephone manners, independence, and common sense are essential for us. We offer flexible hours, operating 365 days a year, 24/7.

  • 10-hour shift
  • 12-hour shift
  • 8-hour shift
  • Day shift
  • Monday to Friday
  • Night shift
  • Weekend Availability

In our dedication to providing excellent service, our telephone controllers/dispatchers do more than their usual tasks. Besides handling bookings and dispatching efficiently, they also help improve our operations. Our team knows how to use advanced technology and data analytics to make everything work even better. We encourage our team to be proactive, finding areas for improvement and using creative solutions. This mindset ensures smooth service for your clients and positions your business at the forefront of industry advancements. Our controllers contribute to your operations' success by constantly seeking improvement.