We provide offshore staff who are reliable and honest and either work independently or in teams to provide you with the best possible service.
Our charges are the most economical and the cheapest in the market; our controllers are experienced with taking (telephone and email) bookings from cash and contract clients and dispatching the work through our dispatch system to all the drivers. They perform administration work involving handling document requirements and invoicing. They are experienced and always get full training per your business model before starting.
Sometimes, local knowledge can be a task to cater to, but in our scenario, we train them entirely as per your vicinity; in our experience, they usually get on with practice in 1-2 weeks and strengthen up as they go along. Our staff excels in customer service and computer skills. Good telephone manners, independence, and common sense are essential for us. We offer flexible hours, operating 365 days a year, 24/7.
In our dedication to providing excellent service, our telephone controllers/dispatchers do more than their usual tasks. Besides handling bookings and dispatching efficiently, they also help improve our operations. Our team knows how to use advanced technology and data analytics to make everything work even better. We encourage our team to be proactive, finding areas for improvement and using creative solutions. This mindset ensures smooth service for your clients and positions your business at the forefront of industry advancements. Our controllers contribute to your operations' success by constantly seeking improvement.
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It is a trained team who answer your phones and dispatch your drivers using your own system, under your own company name. Customers ringing your number hear your greeting and never know the controller is not sitting in your office. You keep the bookings, the customers and the revenue.
Outsourced dispatch is charged per hour of cover rather than per call, so a busy hour costs the same as a quiet one. This is almost always cheaper than employing night controllers directly once you count National Insurance, holiday pay, sick cover and recruitment. Contact us for a quote based on your hours and call volume.
Yes, and that is how most operators start. Covering 10pm to 6am and weekends is where in-house staffing is hardest and most expensive. Many firms then extend the cover once they see the call answer rate improve.
Controllers are briefed on your zones, landmarks, common pickup points, airport routes and regular account customers before going live, and they dispatch using your own tariff and zone setup rather than guesswork. Local knowledge gaps are handled by the system, which already knows the road distance and correct fare.
Calls route through redundant lines and the dispatch system is cloud-hosted across separate servers, so a single point of failure does not take your phones down. If you need it, we can also configure an automatic fallback that diverts calls to your own office number.
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